Terms Of Service

General Terms and Conditions

These General Terms and Conditions of Service provider attached to the Linehaul Transport Agreement, are an integral part of the Linehaul Transport Agreement By signing the Linehaul Transport Agreement, the Parties confirm that they have read, understood, and accepted these General Terms and Conditions.

Terminology

The following definitions will be applicable throughout these Terms and Conditions:

• Shipment: a load of goods sent from one place to another consisting of one or more items (as the element of shipment).

• Pallet: a pallet that can easily be stacked (with a flat surface so that another pallet can be placed on top of it) as opposed to a non-stackable pallet that cannot be stacked due to the shape, contents or packaging or the goods inside.

• Logistic provider: a company selected by Service provider that offers logistics services or assigns them within its network (for example, a carrier, a courier company, a freight forwarder and others).

• Logistics service: a service including but not limited to dispatching, transportation, delivery, warehousing, fulfilment and other services offered (but not rendered directly) by Service provider.

• Business day: every day except for Saturdays, Sundays, national holidays and bank holidays in the countries of pick- up, transit or delivery of the shipment,

• Linehaul Transport Agreement: contractual arrangement between the Service provider and the Client.

• CMR: Convention on the Contract for the International Carriage of Goods by Road (Geneva, 19 May 1956).

1. GENERAL RULES OF SHIPPING

1. The Client acknowledges and agrees that packaged goods must have suitable outer and inner packaging by the type of items being transported. The packaging must be appropriate based on the weight and content of the Shipment and must be designed for safe transport and handling at the logistics centers of the Logistic providers or their partners. The Logistic provider reserves the right to return the collected Shipment or reject its collection entirely if items are improperly packed, and the Client is solely responsible for all associated costs. The Client bears sole responsibility for damages and losses resulting from improperly packed items. It's important to note that an insurance claim may be rejected if the Shipment is deemed dangerous and could potentially cause damage to other Shipments during transportation.

2. Neither Service provider nor the Logistic provider offers special services for handling items labelled as breakable, fragile, or requiring careful handling. Such labels may be disregarded due to the automated handling of Shipments in the transportation process.

3. The standard packaging for Shipments without Pallets is a cardboard box comprising two or more layers of carton. Boxes must be securely closed, taped, and, if necessary, wrapped with foil. Any alternative packaging is used at the Client's risk and may incur additional charges. Torn, damaged, or boxes with unintended holes must not be utilized. Adequate packaging must exhibit characteristics such as resistance to a fall from a height of one (1) meter. The Service provider bears no responsibility for damages to the packaging during transport. Bags, suitcases, and travel bags are not permitted as packaging types.

4. If the selected service type allows cargo or goods to be transported on Pallets, requiring the Client to pack, store, and secure the goods on the Pallet. The goods must be affixed to the Pallet and wrapped with plastic foil, ensuring they do not exceed the Pallet's surface in width or length. Plastic, cartons, or wooden Pallets can be used. The Client understands that damaged Pallets should not be used, and the Service provider has the right to refuse loading such Pallets. When ordering the Logistic service, the Client comprehends that the total weight and dimensions ordered include both the Pallet and the cargo/goods. Pallets are not returnable, and the Service provider assumes no responsibility for Pallets before loading and after unloading.

5. Before the scheduled pick-up, the Client must ensure the removal of all old labels or address information attached to the items. The Client is responsible for ensuring that the correct label, equipped with all necessary information, is affixed to the appropriate item in the Shipment. This responsibility persists even in cases where the Logistic provider generates the label. Additionally, the Client is required to obtain proof of collection from the driver, confirming that the authorized Logistic provider collected the Shipment at the designated date and time. The Service provider is not obligated to consider any complaints or claims without the provided proof of collection in case of issues.

6. For service types necessitating shipping labels, each item in the Shipment must be handed over to the driver of the selected Logistic provider as one piece, equipped with a single label. If the Client plans to send multiple items, the accurate quantity must be specified during the order of the Logistic service. If the driver of the selected Logistic provider collects more items than ordered, it does not impose any obligation on the Logistic provider or the Service provider.

7. The transport vehicle's capacity is limited and cannot be exceeded due to legal and technical limitations. The Client acknowledges and is informed that the chosen means of transport is capable of carrying only a certain quantity of goods. The maximum transport capacity is defined by indicators as maximum number of Pallets and maximum weight.

8. The Client acknowledges the Logistic provider retains the right to open and inspect a Shipment without prior notice for safety, security, customs, or other regulatory reasons and shall assume no liability of any kind in this regard. The Logistic provider may also be obligated to conduct an X-ray screening of a Shipment, and the Client hereby waives any potential claims for damages or delays resulting from the screening.

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