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In e-commerce and retail, a sale is never truly complete until the customer decides to keep the product. With return rates as high as 30% in online shopping, businesses must manage reverse logistics efficiently to avoid inventory bottlenecks, lost revenue and dissatisfied customers.

Over the two days at DELIVER Europe, our team had the chance to engage in some very thoughtful conversations – both with fellow logistics professionals and visitors searching for logistics solutions for their retail or e-commerce businesses.