The Privacy policy shall help you understand what personal data we collect and why we do it and also inform you about your rights. This document also explains the information we process when you visit and/or use our Services. We only handle personal data in accordance with the applicable legislation for the relevant purpose under the laws. It is important to us to protect your personal data.


Your data is processed and handled by BLLOOG, s.r.o., company registration number: 19303378, with its registered office at Velehradska 1735/28, Vinohrady, 130 00 Prague 3, Czech Republic, including its employees and partners (hereinafter also referred to as the "Controller" and/or “We”). For the purpose of handling and processing your personal data, We are considered the personal data Controller. You can contact the Controller via the email address: and/or through the website We control and operate the website and the relevant subpages.

The Controller's employees and partners might handle some personal data on behalf of the Controller. We always use personal data to the extent necessary for performing the Controller's tasks. We (as the Controller) only handle the personal data We receive in the cases and for the purposes required by law and/or contractual arrangements and/or to fulfil the Controller's legitimate interest.

We describe and control our own practices – we do not own nor control other parties you might interact with or through our Services.


Personal data means any information based on which a natural person is personally identifiable or identifiable in connection with other data. The data subject is the person whose personal data is the subject of the processing (you). We may handle the following personal data in connection with the provision of our Services to you:

  1. First name, surname, gender, nickname, account name, and login information;
  2. Residence, place of permanent or temporary residence, delivery address, pick-up location, and other location data (tracking the delivery);
  3. Date of birth, birth number, or other mandatory information;
  4. Network identifiers and designations - e.g. IP, labels, profiles, phone number, device ID, email;
  5. Contact details - email address, data box number, delivery agent, representative, social media profiles...;
  6. Bank details, account information details (if provided);
  7. User account information and personal preferences;
  8. Advertisement data, Service interactions, and your preference and choice;
  9. Data on payroll, remuneration processing, and Purchase history;
  10. Registration data and sheets in accordance with the legislation;
  11. Networks activity information (and your activities and actions in Controller’s Applications);
  12. Other than the above information relating to your person, which you disclose, communicate, and/or share with us.

The above list is only exemplary. Personal data means information if, alone or in conjunction with other information, it identifies a specific natural person or a specific person. The amount of personal data We collect varies depending on the legal relationship between you and the Controller (e.g., a client submission may only include some of the mentioned personal data).


APPLICATION (AND WEBSITE). You mostly submit your personal information through registration and/or input via established electronic access to the application and/or using our Services (at: Another way of transferring personal data is through your user account. The personal data we process is protected by end-to-end encryption, and its security is carried out by an external entity.

Submitted information

We collect the personal data you choose to provide. You only have to share this information if it is necessary. When We ask, however, if you decline to submit, you might not be able to access certain Services or take advantage of their full functionality and/or we may choose not to provide our Services.

You can edit or modify your personal data through the accesses obtained to the application and/or our Services (it shall not apply to the previous orders of Services). Upon deletion of the application / profile / user account, a backup of the personal data may be made in accordance with specific legislation (e.g. on the provision of taxes, tariffs, customs, etc…), but only to the extent permitted by law.


We temporarily collect information about your interactions with Us and our Services, as well as the device and software you use to do so, such as:

  • Your interactions / Account actions;
  • Information about your devices (IP, IDs, technical features, manufacturers, model, language and regional settings, location, screen resolutions, video settings, etc..…);
  • Your connection to the Service (network and software – browser, settings, preferences) and the technical issues you encounter;
  • Sometimes, we obtain data from third parties along with the information we collect.

Personal data such as your name, address, telephone number or e-mail address is not collected unless you provide this data voluntarily, e.g. while completing an online contact form, as part of a registration, survey, competition, fulfilment of the contract or an information request.


The collected Personal Data is processed by the Controller for the purpose of providing the Services (necessary to fulfil our obligations) and to provide you the best user experience while using our Services. We also collect personal data to fulfil various legal obligations under the applicable laws and to finance our Services.  

We use and share your info (i) to provide the services under the Terms of Service, (ii) with your consent, (iii) in our or others’ legitimate interests (such as safety, security, and providing a tailored service), and (iv) for other legal reasons.

  1. Contract, Agreements, Terms of Service (Based on article 6, b), c) GDPR)

Performance of rights and obligations under our Contracts and/or the Terms of Service, such as (but not limited to):

  • Services related to the proper operation of our Services;
  • Negotiations for the provision of the Services;
  • Contract performance;
  • Technical requirements and proper functioning of the Services;
  • Contracts and legal obligations with our business partners;
  • Dealing with third-party providers.
  1. Your consent (Based on article 6, a), f) GDPR)

This is based on the consent given (e.g., cookies or sending newsletters), which is voluntary and can be revoked at any time by a communication from you to the Controller. If you consent to sending newsletters, your personal data is further processed in electronic form for these purposes.

In order to improve and facilitate the movement of users, the collection of statistics, and their evaluation, the Controller collects data on the browsing and movement of users on its website and/or applications. We use tracking software, but it is only used for anonymous and summarised data for statistical purposes and development (we do not use personal data or individual IP addresses). This personal data may be passed on to third parties under the rules of the Privacy policy (statistics and evaluation of traffic, modifications to the website/application, facilitation of navigation on the website/application, and enhancement of the website/application).

  1. Our legitimate interest (Based on article 6, f) GDPR)

Our legitimate interests, according to the legal provision, are:

  • Protection of the rights and interests of the Controller;
  • Compliance with agreements and the Terms of Services;
  • User movements on the website;
  • Statistics and evaluation.

We use online advertising programs (such as Google Ad Words, Google Analytics, Facebook tools, etc.…) for conversion tracking functions. We do not share your aggregated personal data for marketing or other promotional purposes with third parties, and/or we do not voluntarily pass on the data collected regarding marketing and promotional information to others. Furthermore, the Controller may also collect personal data indirectly through third-party service providers (in particular, satisfaction questionnaires or reviews given) or pass on such personal data in the case of using integrated third-party elements (by you or by us).

If you click on our advertisement, a conversion tracking cookie may be placed in your device (browser), which automatically expires after 30 days. It does not contain personal data, and we cannot track your personal information. It is just for the purpose of statistic evaluation and your own user experience (e.g. personal ads from the Google). Further information and Google’s Privacy Policy are available at:

  1. Legal reasons (Based on article 6, c) GDPR)

Legal reasons, according to the provision, are especially:

  • Tax and accounting obligations;
  • Obligations under the Local Tax Act;
  • Archiving;
  • Provision of assistance to public authorities;
  • Identification of beneficial owners and compliance with rules and procedures against money laundering;
  • And other...


We process and store personal data for the period necessary to ensure the rights and obligations under contractual relationships and to comply with statutory obligations under generally binding legal regulations (Personal data with your consent up to 6 months from the time of acquisition and up to 10 years for the tax obligation purpose – only to the extent permitted by the laws).

In the case of our legitimate interests, we retain personal data for the period necessary to exercise them, but for a maximum of 6 months from the date of acquisition, unless there is a justified need to retain the data for longer in a particular case.


We provide access to ratings and reviews of our Services (or services provided in Our apps) on our website or when searching for results through search engines and/or other sites. These reviews have historically been made by our customers and/or people using our Services (directly / indirectly).

We ensure and control the authenticity of such reviews by linking the reviews to specific orders and/or user accounts set up with a specific label with an association to the specific customer (the latter identified through the personal data provided within the user account in the app or by making a payment and/or providing email). As a result, in the internal system, each review (review) can be paired with the user account/order of a specific entity. Thus, we are able to prove that the review actually came from the customer for whom the service was provided.


We do not share your contact information and the data you choose to submit (such as your email, name, and contact details) with independent third parties without your knowledge except as described in this notice (like to enforce the Terms of Service, secure the Services, or if we’re required to do so by law or respond to legal process).

We share information in order to deliver goods and provide Services through our partners (logistics and transportation).


You have the right to know (i) whether the Controller processes your personal data, (ii) what personal data it processes, (iii) for what purpose it is processed, and (iv) whether it has been or will be disclosed.

Right to rectification of inaccuracies or incompleteness

Provided that the Controller processes your personal data incomplete or inaccurate, you have the right to request its correction, clarification, or completion.

Right to erasure of personal data

If you ask Us to erase your personal data and at the same time, the personal data: (i) is no longer collected, stored and processed for the purposes specified, (ii) the processing is unlawful on our part, (iii) your reasons for erasure outweigh the reasons for its retention, (iv) one of the existing legal obligations for its processing has ceased to exist, the Controller will erase your personal data automatically.

Right to restriction of processing of personal data

Under the conditions set out in the Data Protection Regulation, you have the right to request a restriction of the scope or purpose of processing your personal data. During the restriction period, the personal data received is not actively processed.

Right to portability of personal data

You have the right to request the Controller to transfer, provide or otherwise transmit your personal data to third parties (another data controller) to the extent provided by law. The Controller is not obliged to transfer data that would interfere with the rights of other persons.

Right to object to the processing of personal data.

You may object to the processing of your personal data by the Data Controller if the Data Controller only processes personal data on the grounds of its legitimate interest. In this case, an assessment will be made as to whether or not your rights and freedoms outweigh the Controller's legitimate interests. If your objection is reasonable and justified, the Controller will cease further processing your personal data.


We allow interactions with third parties to improve your experience, but our notice does not and cannot apply to entities we do not own, control, or instruct. We are unable to guarantee that independent third parties adhere to the same practices as us, so please be sure to read their policies and terms before sharing info with them.

In the event of repeated or manifestly unjustified requests to exercise the above rights, we will be entitled to charge a reasonable fee for the exercise of the right in question or to refuse to exercise it.

When you use our Services, your info may be processed anywhere we and/or our partners do business, including the EU, United States, and Asia, providing that adequate technical and organisational measures are in place to ensure the security of your personal information. We’re committed to securing player info and complying with our obligations towards applicable data protection laws, but we can’t absolutely guarantee the security of any data we collect from you. By choosing to share info with us (or anybody else online these days), you’re acknowledging this risk.

If you have any doubts or believe that your data protection rights are being violated, you may contact the Data Protection Authority (the Authority) at any time with a question or complaint. The contact details for the Authority may differ based on applicable law.


You may at any given time withdraw any consent given or deemed to have been given under and/or in respect of the collection, use or disclosure of your personal data. You may exercise such right at any time by submitting your request in writing or via email to the Controller at the contact details provided in the Privacy policy.

Upon receipt of your written request to withdraw your consent, it may take some time (depending on the complexity of the request) to process it. Should you decide to cancel your withdrawal of consent, please inform Us in writing or via email.

Searching for the logistics solution and need help?

Hospitals and medical facilities use urgent final mile delivery for medical supplies, equipment and samples for testing.Lorem ipsum

Book a call->
Copyright 2024 Van Express - part of BLLOOG
Site made by: Jacobs Development