Most national van deliveries are completed the same day if picked up early enough and the distance isn’t too far. For international van shipments, deliveries are mostly carried out within two working days.  

In rare cases, such as extreme weather conditions or heavy traffic, you may expect slight delay but note that the drive will always contact you to confirm the delivery time.    

Yes, the driver will help you load and unload your shipment. If you require the service, let us know during the booking process in order for us to arrange all necessary equipment needed.

If you’re shipping fragile items, such as antiques, paintings, high value equipment ... we suggest you opt for white glove delivery service.  It’s a premium logistics service.  

All our white glove delivery teams are highly trained professionals who know how to handle fragile and expensive items. They deliver your shipment to the room of your choice, unpack it and take care of the assembly.  

To ensure a safe and smooth delivery, we advise you to pack your items securely into sturdy cardboard boxes or on pallets, depending on their size. Use blankets and secure straps if needed, especially for fragile items.  Please note that as a shipper it’s your responsibility to ensure your shipment is properly packed and ready for transportation.  

Yes, the van driver will contact you before he arrives to the pick-up and delivery locations to confirm the timeframe details. Please make sure you’re available by phone and that your shipment is ready for collection before the van driver arrives.